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Home Healthcare Team FAQ

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How We Assign In-Home Care Providers to Patients in Hunt County

When it comes to in-home healthcare, it is natural for you and your family to have questions – especially about the individuals who will be providing your care. At Hunt RegionalHome healthcare provider and patient Home Care, we take great care to assign the right provider based on your medical needs. And just as important, we understand and respect that we are guests in your home. 

To help you learn more about our process of assigning and assessing home health providers throughout Hunt County, we have answered four questions commonly asked by patients:

How are home healthcare providers assigned to patients? 

A patient’s condition is the cornerstone of choosing team members best suited to provide care. Once a treatment plan has been prescribed and we have received a referral from a physician, we begin with a full assessment following a patient’s discharge from the hospital. From there, we will send the appropriate team member(s) to help carry out a patient’s ongoing care plan. For example, someone who suffered a stroke may require an occupational therapist and home health aide, while someone recovering from surgery may require treatment from a wound and ostomy nurse. 

As a secondary factor, we try to assign home healthcare team members who are located within the same areas as the patient whenever possible. 

Learn more about the health professionals who make up our home care team.

Can home health patients choose their care provider? 

In most cases, Hunt Regional Home Care will assign a care provider to patients; however, we are happy to make adjustments if requested. Ultimately, the patient has all of the say in choosing a home care provider he or she is comfortable with.

Do patients meet with their home care provider before care begins?

Once a referral for home healthcare has been received and a worker has been assigned, a nurse is sent out to make initial contact with the patient. If requested, we can also facilitate a visit between the patient and home care provider before care begins. If a meeting is not specifically requested, the assigned home care provider will simply arrive when scheduled.

How do you make sure the assigned home care provider is a good fit? 

Every two weeks, we send a nurse to conduct an in-home supervisory visit. Their job is to make sure everything is going not just well, but very well. In the event that a patient reports unhappiness with their care provider (i.e. a personality difference), we will work to make adjustments. Patients are also encouraged to call and let us know if something is wrong.

If you would like additional information on how we assign our home healthcare providers, case managers are available to further explain this process. You can also contact Hunt Regional Home Care at 903-408-1950 or at 800-735-2988 for those who are hearing impaired.